Website: https://sendrella.com
Contact: [email protected]
Entity: Sendrella (“we”, “our”, or “us”)

At Sendrella, your privacy and security are critically important. This Privacy Policy explains how we collect, use, protect, and give you control over your personal and business data.

1. Information We Collect

We collect the following types of data to deliver and improve our services:

a. Personal Information

  • Name, email, company, phone
  • Account settings and preferences
  • Contact details used for support or billing

b. Usage Data

  • IP address, browser type, time zone, access times
  • Feature usage, validation logs (email addresses are anonymized in logs)

c. Payment Info

  • Billing name, address, transaction records
  • Payment is processed via secure third parties (e.g., Stripe, PayPal) — we do not store card data

d. Cookies and Device Data

  • Session cookies
  • Analytics cookies (opt-out supported)
  • Device metadata for security and fraud prevention

2. How We Use Data

We use your data to:

  • Deliver and operate services like email verification, tracking, and validation
  • Manage billing and subscription
  • Provide technical support and fraud prevention
  • Improve products and analytics
  • Communicate updates, offers, and service-related emails
  • Comply with legal obligations

3. Data Ownership & Deletion

You own your data.

  • You can delete your account and associated data with a single click from your account dashboard
  • Upon deletion, your data is permanently removed from our active systems within 7 days, except where legally required to retain
  • We offer full transparency on what data is stored and provide data export options upon request

4. Security Practices

We take security seriously and implement enterprise-grade protections:

  • HTTPS (TLS) enforced site-wide
  • Encryption at rest and in transit
  • Secure API token access
  • Rate limiting and brute-force detection
  • Periodic penetration testing and internal audits

Security Audits & VDP

  • We regularly conduct security audits internally and through third-party professionals
  • We operate a Vulnerability Disclosure Program (VDP) that encourages ethical hackers and security researchers to report bugs responsibly
  • Verified reports are prioritized and acknowledged. If you’re a researcher, contact us at [email protected]

For users in the EU/EEA:

  • Consent — when you opt-in for marketing
  • Contractual necessity — for service delivery
  • Legal obligation — tax or billing compliance
  • Legitimate interest — platform security, fraud prevention

6. Sharing of Data

We do not sell or rent your data. We only share with:

  • Payment processors (Stripe, PayPal)
  • Hosting providers and infrastructure (e.g., AWS, Contabo)
  • Email providers for transactional delivery
  • Legal or regulatory authorities (when required)

7. International Transfers

Data may be processed in countries outside your jurisdiction. We use appropriate safeguards (e.g., standard contractual clauses) to ensure lawful and secure processing.

8. Retention Policy

We retain user data for:

  • The duration of the user account
  • Legal or compliance periods (e.g., billing records up to 7 years)
  • Logs and audit trails for no longer than 90 days unless flagged

9. Your Rights

You may:

  • Access a copy of your data
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing
  • Request a portable copy of your information
  • File a complaint with a data protection authority

For all rights: [email protected]

We use cookies to:

  • Maintain login sessions
  • Track service usage for improvement
  • Analyze behavior (opt-out available via browser or cookie banner)

Disabling cookies may affect login or service continuity.

11. Communications & Email Policy

We send the following emails:

  • Service-related notifications
  • Transactional receipts or billing issues
  • Optional newsletters and updates (unsubscribe anytime)

No spam, ever.

12. Children’s Privacy

Our services are not designed for users under 13 (or 16 in EU). If we learn data has been collected from a minor, it will be promptly deleted.

We may link to external websites. We are not responsible for their privacy or data handling practices. Please review their privacy policies before sharing data.

14. Policy Updates

This policy may be updated occasionally. If we make material changes, we will notify you via email or dashboard alert.

Last updated: 06/03/2025

15. Contact

Sendrella
[email protected]
https://sendrella.com